Refund policy

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We want you to be confident in what you buy from {{ shop_name }}. Every piece listed on this site is picked and reviewed by us before it goes up, and if something arrives damaged or defective, we'll make it right.

Damage and defects

If your item arrives damaged, defective, or materially different from what was described, contact us at {{ email }} within 30 days of delivery with your order number and photos of the issue. We'll arrange a replacement or a full refund, whichever makes sense for your situation.

How it works

Because everything on {{ shop_name }} ships directly from the independent maker who built it, the exact return process, including who provides the shipping label, can vary slightly by product. We'll walk you through the specific steps for your order once you reach out.

What is not currently covered

At this stage, we are only able to offer returns for items that arrive damaged or defective. We are not yet able to accept returns for reasons of personal preference, such as changing your mind or a piece not fitting your space. We know that is a real consideration with furniture, and it is something we are actively working to expand as we grow.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.